Operations Manager – Specialist Services
Salary: £50,000 + monthly car allowance + Excellent PRP bonus
Location: East Suffolk (multi-site role, UK driving required)

I’m working with a well-established specialist care provider to recruit an experienced Operations Manager to support and lead a portfolio of specialist services across East Suffolk. This is a senior role suited to a strong healthcare operator with a background in multi-site care or supported living.

Working closely with the Director and Group Operations Manager, you’ll provide leadership, mentorship and operational oversight to Registered Home Managers, ensuring services operate compliantly, commercially and in line with organisational values.

The role

Provide leadership, coaching and line management to Registered Home Managers across multiple specialist services
Support the specialist services operations team to ensure homes meet regulatory, quality and financial expectations
Embed vision and values consistently across services
Oversee operational performance, compliance and overall business health of each home
Drive continuous improvement across quality, occupancy and financial performance
Ensure CQC compliance, safeguarding standards and quality assurance frameworks are upheld
Maintain strong first impressions and positive service culture across all sites
Manage budgets effectively, balancing cost control with high-quality care delivery
Complete audits, reporting and corrective action planning as required
Adapt to regional challenges and evolving healthcare industry demands

About you

7–10 years’ experience in healthcare operations, including 3–5 years in a senior leadership role overseeing multiple services
Background in multi-site care home or supported living operations
Strong knowledge of CQC regulations, compliance and quality standards
Proven record of maintaining or improving ‘Good’ inspection outcomes
Commercially minded with experience in budgets, occupancy and fee improvement
Experienced in leading, coaching and developing Registered or Service Managers
Excellent written and verbal communication skills
Able to manage multiple priorities, work under pressure and use own initiative
Full UK driving licence essential

Qualifications

NVQ Level 4 or 5 in Health & Social Care or Leadership & Management desirable but not essential
Relevant care or management qualification preferred

Package

£50,000 salary
Monthly car allowance
Senior leadership role with genuine operational influence across specialist services

Interested?
If you’re an experienced healthcare operations professional looking for your next senior challenge in specialist services, I’d welcome a confidential conversation.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.